General travel conditions
Dear customers, the following travel conditions become part of the travel contract between you and us. Bitte lesen Sie diese Reisebedingungen daher sorgfältig durch.
Conclusion of the travel contract, registration, confirmation
With your booking (travel registration), which can be made online (registration form on website), in writing (by e-mail, letter or fax) or by filling out the travel form, you offer us the conclusion of a binding travel contract. The travel contract is concluded with the receipt of the acceptance of your travel registration by us. We will inform you about the acceptance by sending the travel confirmation.
The contract between Orania Center and the Customer is concluded for online orders (registration form on the website) as follows:
The binding contract between Orania Center and the Customer is concluded by accepting the GTC and pressing the button “Proceed to checkout” and “Submit order”, regardless of which payment method the Customer chooses.
In the case of a booking less than 5 working days before the start of the trip, there is no obligation to send a travel confirmation.
The travel registration is made by you also for all participants listed in the registration, for whose contractual obligation you are responsible in any case as for your own obligations, if you have assumed a corresponding separate obligation by explicit and separate declaration.
If our travel confirmation differs from the content of the travel registration, a new offer is made to which we are bound for a period of 10 days. The contract is concluded on the basis of this new offer if you declare acceptance to us within the binding period by express acceptance or by down payment and commencement of travel.
After conclusion of the contract and after handing over the security certificate according to § 651k para. 3 BGB, a deposit of 20% of the tour price must be paid. The deposit will be credited to the price of the trip without the air ticket. The air ticket must be paid immediately upon receipt of the invoice.
Please pay the remaining price until 28 days before departure.
Cancellation fees are always due immediately.
Our obligation to perform arises exclusively from the content of the booking confirmation in conjunction with the brochure valid for the time of travel or description on our website, subject to all notes and explanations.
Service providers (e.g. hotels, airlines) and travel agencies are not authorized by us to give assurances or make agreements that go beyond or contradict the travel description or booking confirmation from us or change the confirmed content of the travel contract.
Local and hotel brochures, brochures of local partners, brochures of cooperation partners or internet information of service providers or partners of ours, which are not published by us, are not binding for us without an express agreement in this regard.
Changes in services and prices
Changes or deviations of individual travel services from the agreed content of the travel contract, which become necessary after the conclusion of the contract and which were not caused by us against good faith, are permitted, provided that the changes or deviations are not significant and do not affect the overall nature of the booked trip. Any warranty claims shall remain unaffected insofar as the modified services are defective.
We will inform you immediately of any changes or deviations in performance. In the event of a significant change to an essential travel service, you are entitled to withdraw from the contract free of charge or to demand participation in a trip of at least equivalent value if we are able to offer such a trip from our range of services at no extra cost to you.
We reserve the right to change the prices advertised and confirmed with the booking in the event of an increase in transportation costs or charges for certain services, such as port or airport taxes, or a change in the exchange rates applicable to the trip in question as follows.
If the transportation costs existing at the time of the conclusion of the travel contract, in particular the fuel costs, increase, we can increase the travel price in accordance with the following calculation:
a) In the event of an increase related to the seat, we may demand the amount of the increase from you.
b) In other cases, the additional transportation costs claimed by the carrier per means of transportation shall be divided by the number of seats of the agreed means of transportation. We can demand the resulting increase amount for the single seat from you.
If the charges existing at the time of conclusion of the travel contract, such as port or airport charges, are increased, we can increase the travel price by the corresponding, proportional amount.
In the event of a change in exchange rates after the conclusion of the travel contract, the tour price may be increased to the extent that the tour has become more expensive for us as a result.
An overall increase is only permissible if there are more than 4 months between the conclusion of the contract and the agreed travel date and the circumstances leading to the increase have not yet occurred before the conclusion of the contract and were not foreseeable for us at the time of the conclusion of the contract.
In the event of a subsequent change in the price of the tour, we must inform you immediately. Price increases from the 20th day before departure are invalid. In the event of price increases of more than 5%, you are entitled to withdraw from the travel contract without charge or to demand participation in a trip of at least equivalent value if we are able to offer such a trip from our range of trips at no extra cost to you.
You must assert the aforementioned rights against us immediately after our declaration of the price increase.
Withdrawal by the customer, rebooking
You can withdraw from the trip at any time before the start of the trip. In your own interest and to avoid misunderstandings, we recommend that you declare your withdrawal in writing. In this case, please send the cancellation notice to the address listed under these travel conditions.
If you withdraw from the travel contract or do not start the trip, we lose the claim to the travel price. Instead, we may demand reasonable compensation for the travel arrangements made up to the point of withdrawal and our expenses depending on the respective travel price. Our claim for compensation is lump-sum, taking into account the usually saved expenses and possible other use:
Up to 45 days before the start of the trip 20% of the travel price (but at least 50,- Euro)
from the 44th to the 22nd day before the beginning of the trip 30% from the price of the trip
from the 21st to the 15th day before the start of the trip 50% of the price of the trip
from the 14th to the 7th day before the start of the trip 75% of the price of the trip
from the 6th to the 1st day before the start of the trip 90% of the price of the trip
on the day of travel and in case of no-show 100% of the tour price
Airline ticket prices are not refundable.
We reserve the right to demand higher, concrete compensation in deviation from the flat rates listed above, insofar as we can prove that we have incurred significantly higher expenses than the applicable flat rate. In this case, we are obligated to specifically quantify and substantiate the compensation demanded, taking into account the expenses saved and any other use of the travel services.
In any case, you are at liberty to prove that no costs or significantly lower costs were incurred than those shown with the above flat rates or the cancellation regulations.
There is no entitlement after conclusion of the contract to changes regarding the travel date, the travel destination, the place of departure, the accommodation or the mode of transport (rebooking).
If, at your request, changes are nevertheless made after booking the trip for a date with regard to the travel date, the travel destination, the place of departure, the accommodation or the mode of transport (rebooking), a rebooking fee of EUR 50,- will be charged for such a rebooking, if this is possible, up to the 94th day before the start of the trip for each rebooking process. Later rebooking requests are only possible in the form of a withdrawal from the travel contract under the above conditions and simultaneous new registration.
If higher costs arise due to the rebooking, we will inform you about it. In this case, we will make a rebooking only if you bear these costs.
Services not used
If the traveler does not use individual travel services as a result of early return due to illness or for other reasons for which we are not responsible, the traveler is not entitled to a proportional refund.
However, we will reimburse the traveler for any expenses saved as soon as and to the extent that they have actually been reimbursed to us by the individual service providers.
Cancellation and termination by the tour operator
Up to 3 weeks before the start of the trip, we can withdraw from the travel contract in accordance with the following regulation if the minimum number of participants specified in the specific travel invitation is not reached:
a) The minimum number of participants is stated in the booking confirmation or reference is made to the corresponding information there.
b) We are obligated to immediately declare the cancellation of the trip to the traveler if it is determined that the trip will not be carried out due to failure to reach the minimum number of participants.
c) In the event of cancellation, the traveler may request participation in another trip of at least equal value if we are in a position to offer such a trip from our range of services at no additional cost to the traveler. The traveler must exercise this right immediately upon receipt of the cancellation notice from us.
d) If the traveler does not take part in a substitute trip, he or she will immediately receive a full refund of any payments already made to us.
We can withdraw from the travel contract or terminate the travel contract after the start of the trip without notice if you persistently disrupt the implementation of the trip despite our warning or if you behave contrary to the contract to such an extent that the immediate cancellation of the contract is justified. If we cancel, we retain the right to the travel price; however, we must take into account the value of the saved expenses as well as those benefits that we obtain from other use of the services not used, including the amounts credited to us by the service providers. The local authorized representatives of us (agency, tour guide) are authorized to exercise the rights of us in these cases.
Cancellation of the contract due to force majeure
Due to the cancellation of the travel contract in cases of force majeure, we refer to § 651j BGB. This has the following wording:
“a) If the trip is significantly impeded, endangered or impaired as a result of force majeure not foreseeable at the time the contract was concluded, both the tour operator and the traveler may terminate the contract solely in accordance with this provision.
b) If the contract is terminated in accordance with paragraph 1, the provision of § 651e para. 3 sentence 1 and 2, para. 4 sentence 1 applies. The additional costs for return transportation shall be borne by the parties in equal parts. In all other respects, the additional costs shall be borne by the traveler.”
Travel advice from the German Foreign Office is available on the Internet at “www.auswaertiges-amt.de” and by calling (030) 5000-2000.
Obligations of the Traveler, Remedy, Reduction, Termination by the Traveler
If a travel service is not provided or not provided in accordance with the contract, you can demand redress. This requires your cooperation – without prejudice to our primary obligation to perform. Therefore, you are obligated to do everything reasonable to contribute to the elimination of the malfunction and to keep any resulting damage as low as possible or to avoid it altogether. In particular, you are obliged to report your complaints immediately. This shall only not apply if the notification is recognizably futile or unreasonable for other reasons.
We are entitled to remedy the situation by providing a substitute service of equal or greater value. We can refuse the remedy if it requires a disproportionate effort.
You can demand a reduction of the travel price if travel services have not been provided in accordance with the contract and you have not culpably failed to notify us of the defect immediately (without culpable delay).
In the case of luggage, loss and damage must be reported immediately to the carriers. This applies in particular in the event of loss of flight baggage. The carrier is obliged to issue a written confirmation. Without notification, there is a risk of loss of entitlement.
The traveler is obligated to assert claims for non-contractual provision of travel services against us within one month after the contractually intended end of the trip. The assertion can be made within the time limit only towards us and only under the following address. A written claim is strongly recommended. After expiry of the deadline, the traveler may only assert claims if he was prevented from meeting the deadline through no fault of his own.
Limitation of liability
Our contractual liability for damages that do not result from injury to life, limb or health is limited to three times the travel price, insofar as damage is caused neither intentionally nor through gross negligence or insofar as we are responsible for damage incurred by you solely due to the fault of a service provider.
Possible further claims according to the Montreal Convention or the Air Traffic Act remain unaffected by the limitation.
For all claims for damages in tort against us, which are not based on intent or gross negligence, we are liable for property damage limited to the amount of three times the travel price. These maximum liability amounts apply per traveler and trip.
We are not liable for service disruptions, personal injury and property damage in connection with services that are merely arranged as third-party services (e.g. excursions, sporting events, theater visits, exhibitions, transportation services to and from the advertised place of departure and destination) if these services are expressly identified as third-party services in the travel description and the booking confirmation, stating the arranged contractual partner, in such a clear manner that they are recognizably not part of our travel services. Translated with www.DeepL.com/Translator (free version)
You must be responsible for your own participation in sports and other vacation activities. You should inspect sports facilities, equipment and vehicles before using them. We are liable for accidents that occur during sports and other vacation activities only if we are at fault.
Claims of the traveler against us, regardless of the legal reason – but with the exception of claims of the traveler in tort – expire after one year from the contractually agreed return date. If negotiations are pending between the traveler and us regarding asserted claims or the circumstances giving rise to the claim, the statute of limitations is suspended until the traveler or we refuse to continue the negotiations. The limitation period shall commence at the earliest 3 months after the end of the suspension.
Passport, visa and health requirements
We are obliged to inform nationals of a state of the European Union, about provisions of passport, visa and health regulations before conclusion of the contract and about their possible changes before departure. For nationals of other countries, the relevant consulate will provide information. It is assumed that there are no special features in your person and possible fellow travelers (e.g. dual nationality, statelessness, previous entries in the passport, refugee ID, etc.).
You are solely responsible for obtaining and carrying the necessary travel documents, any required vaccinations, and for complying with customs and foreign exchange regulations. Disadvantages resulting from non-compliance with these regulations, e.g. payment of cancellation costs, shall be borne by you. This does not apply if we have culpably failed to inform you or have informed you inadequately or incorrectly.
Insofar as difficulties arise for the traveler as a result of the aforementioned regulations, which prevent or impair his participation in the trip, this does not entitle him to withdraw from the travel contract free of charge.
We are not liable for the timely issue and receipt of necessary visas by the respective diplomatic representation, even if you have commissioned us with the procurement, unless we have culpably breached our own obligations.
Choice of law and place of jurisdiction
You can only sue us at our registered office.
In the event of legal action against us abroad with regard to the legal consequences, in particular with regard to the nature, scope and amount of claims of the traveler, German law shall apply exclusively.
Your place of residence shall be decisive for legal actions by us against you, unless the action is directed against persons who have moved their place of residence or habitual abode abroad after conclusion of the contract, or whose place of residence or habitual abode is not known at the time the action is brought. In these cases, our registered office shall be decisive.
ORANIA CENTER EOOD Health and training center:
Prof. Atanas Ishirkov Str. 7, App. 48, 1700 Sofia, BULGARIA